We may change these Terms and Conditions from time to time without notice to you by posting the updated Terms and Conditions on the Website and the Mobile App, so please ensure that you check for updates on a regular basis. When you place an Order for tickets and services through the Website or the Mobile App, you are deemed to have consented to the latest version of the Website and Mobile App Terms and Conditions posted on the Website or the Mobile App at the time of placing the Order. If a change in law means that we have to change our Website and/or our Mobile App Terms and Conditions after you have placed an Order for tickets and services, but before it has been fulfilled, we are obliged to apply that change in Terms and Conditions to your Order. In all other cases, the version posted at the time your Order was placed will apply.
NOTE: IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT USE/VIEW THE WEBSITE OR CONTINUE USING THE MOBILE APP.
Global Village offers a variety of tickets and services for sale through the Website and the Mobile App and through designated partner websites. Unless otherwise stated, purchases made through the Website and the Mobile App are subject to these Terms & Conditions, and any purchases made via a partner website will be subject to these Terms and Conditions and those terms and conditions of the partner in question. In all purchasing arrangements, the person making the Order shall be deemed to have accepted these Terms and Conditions on behalf of the persons named in the Order Form.
The words and expressions listed hereunder have the meaning assigned to them respectively for all purposes relating to these Terms and Conditions, the Order Form, and any attachments thereto:
Content: is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, text or other materials displayed on the Website or Mobile App.
Force Majeure Event: means acts of God, acts of government, proclamations, regulations or appropriations, acts of terrorism, industrial disputes, acts of public enemies, blockades, embargoes, wars (whether declared or not), epidemics, pandemics, invasions, rebellions, revolutions, insurrections or riots, landslides, fires, extreme storms or floods, explosions or earthquakes.
Global Village: means the site known as Global Village, off Exit 36, Sheikh Mohamed Bin Zayed Road, Dubai, United Arab Emirates.
Intellectual Property Rights: means copyright, trademarks (registered and unregistered), designs, all rights in relation to inventions (including patent rights, semi-conductor or circuit layout rights), confidential information (including trade secrets and know how) and any other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields in existence now, or which may come into existence in the future, in relation to the Content.
Order: means an order placed by a customer/visitor via the Website for tickets and/or services provided by Global Village.
Order Form: means the electronic purchase summary appearing on the Website or Mobile App enabling a customer/visitor to purchase goods and services from the Website or Mobile App.
UAE: means the United Arab Emirates.
The types of tickets available for purchase are set out in Global Village’s Park Terms and Conditions which can also be found on the Website and Mobile App.
In the event that Global Village is closed for a full day, then you will have the opportunity to reschedule your visit. In the event that you are unable to reschedule your visit, we will review any refund request on a case-by-case basis. All refund requests will be handled by the Guest Services Team. To place your refund request, you can either:-
If a refund is approved, our Finance Team will process a refund back on to the credit/debit card used for the purchase.
All Intellectual Property Rights in the Content and materials displayed and included on the Website and the Mobile App, are either the sole property of Global Village and/ or its affiliates, or are licensed for use by Global Village and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved. By using the Website or the Mobile App and its Content, Global Village does not grant you any copyright, design, trademark or other Intellectual Property Rights relating to the Content, including any software, HTML or other codes contained within the Website or the Mobile App. You are permitted to use the Content only as expressly authorised by Global Village. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited, unless you have entered into a separate written agreement with us in relation thereto.
In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to the Website and/or the Mobile App or use thereof, or inability to use by any party, or reliance on the Content of the Website and/or the Mobile App, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives are advised of the possibility of such damages, losses or expenses.
As a user of the Website and/or the Mobile App, you agree to indemnify us from and against all liabilities, costs, expenses (including legal fees) and damages that arise or may arise out of, or in relation to, (i) any claim resulting from the use of the Website and/or the Mobile App; or (ii) use of the Website and/or Mobile App whatsoever.
As a user of this Website and/or Mobile App, you agree to not abuse the Website or the Mobile App in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.
All ticket holders acknowledge that Global Village and any third parties authorised by Global Village may make recordings or take photographs within the Global Village site and such recordings and photography may include the images and/or voices of the ticket holder(s). Each ticket holder hereby grants Global Village and any third parties authorized by them, permission to make, reproduce, broadcast, stream, use, sell, license or otherwise deal in a recording or photography of the ticket holder(s) in any media whatsoever, worldwide and for any purpose without identification, compensation or payment of any kind. Each ticket holder who is accompanied by a person under the age of 18 years old, will be deemed to have provided such permission on behalf of such under age person, either as a consenting parent and/or guardian.
These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website and/or Mobile App following the posting of changes to these Terms and Conditions further signifies that you accept such changes.
We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website and/or Mobile App to the extent permissible by any applicable law.
By accessing the Website and/or Mobile App and using the facilities, or purchasing tickets and/or services offered through the Website or Mobile App, you agree that the laws of the Emirate of Dubai and the Federal laws of the UAE as applicable in Dubai shall govern such access and the provision of such facilities, tickets and services, and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, in relation to any dispute arising from, or in relation to, these Terms and Conditions the Website and/or the Mobile App.
No term, condition, right obligation or breach of these Terms and Conditions shall be waived or be deemed to have been waived if Global Village does not exercise or enforce, or delays in its exercise or enforcement of any legal right or remedy.
If any provision of these Website and Mobile App Terms and Conditions are held to be illegal or unenforceable, the remaining Website and/or Mobile App Terms and Conditions or any part thereof, will not be affected and will remain in full force and effect.
These Website and Mobile App Terms and Conditions are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.
Questions about these Terms and Conditions should be sent to us at email@example.com.